CUSTOMER CARE
We are committed to offering a warm, personal experience—both in our atelier and online.
If you have questions about a piece, need help choosing an item, or want guidance on care instructions, feel free to reach out.
We do our best to respond to all messages within 1–3 business days.
Contact: info@cerame.com
PRIVACY & SAFETY
We respect your privacy. Any personal information you share with us (such as your name, address, email, or payment details) is handled securely and used only to process your order or communicate with you.
We never sell or share your data with third parties except for essential service providers (e.g., payment processors, shipping carriers).
Your payment information is encrypted and processed securely through trusted platforms.
By using our website, you agree to the processing of your data in accordance with this policy.
WHOLESALE INQUIRIES
Interested in stocking our ceramics in your shop, café, gallery, or concept store?
We offer limited wholesale partnerships and would love to hear from you.
Please contact us with:
-
your company name
-
location
-
social media/website
-
products or quantities you’re interested in
Email: info@ceramics.com
We aim to reply within 1–3 business days.
PAYMENT METHODS
We currently accept the following payment methods:
-
Credit & Debit Cards
-
PayPal
-
Bancontact / iDEAL
-
Apple Pay / Google Pay
-
Cash (In store)
-
Bank transfer (for custom or wholesale orders only)
All payments are processed securely through our trusted payment providers.